Customer Service

When complete and accurate vehicle information is submitted with your order, our team will review the selected products using information provided by manufacturers and suppliers.

Please include your vehicle's year, make, model, submodel, trim level, and any modifications that may affect fitment. Some vehicles have different fitment requirements based on trim level, brake package, suspension, production date, or aftermarket modifications.

A fitment review confirms that the product is listed as compatible with the vehicle information provided. It does not replace professional installation or inspection.

Professional installation is strongly recommended.

Before mounting tires or installing accessories, your installer should:

• Confirm the correct part number.
• Inspect the products for shipping or cosmetic damage.
• Test-fit one wheel before mounting tires.
• Verify brake, suspension, and body clearance.
• Confirm the bolt pattern, centre bore, offset, and required hardware.
• Confirm that the wheel rotates freely without interference.

Do not mount tires until fitment has been confirmed. Mounted, installed, modified, or driven-on products generally cannot be returned unless we supplied an incorrect or defective product.

Orders can be placed securely through our website or over the phone with on of our customer service agent.

Before completing your purchase, please verify:

• Vehicle information
• Product specifications
• Billing and shipping addresses
• Email address and telephone number

An order confirmation confirms that we have received your order. It does not guarantee product availability or constitute final acceptance of your order. Your order is accepted once product availability, pricing, payment, and order details have been successfully verified.

Payment must be successfully authorized before an order can be processed.

We accept the payment methods displayed at checkout, including major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other approved payment services.

For your protection, some transactions may require additional verification. Billing information should match the information registered with your payment provider. Orders that cannot be verified may be delayed, cancelled, and refunded.

We never request your complete credit card number by email.

Your payment statement may display "Wheel Division" or "PL WD".

All prices displayed on our website are in Canadian dollars unless otherwise indicated. Applicable taxes and shipping charges are calculated during checkout.

Although we work hard to maintain accurate pricing, occasional technical errors or supplier price changes may occur. If a significant pricing error is identified, we will contact you before processing your order so you can approve the updated pricing or cancel your order. You will never be charged an additional amount without your approval.

Certain products may ship from a U.S. distribution centre. Unless otherwise stated during checkout, the price charged by Wheel Division includes import, brokerage, duty, or transportation charges.

We work with multiple warehouses and distribution partners across Canada and the United States to offer a broad selection of products.

Inventory information is updated regularly but quantities can change quickly. After receiving your order, we'll confirm product availability with the supplying warehouse.

Please note that inventory is shared across multiple retailers and sales channels. Products displaying limited quantities may reference the same supplier inventory. For example, if two different listings each show two wheels available, they may represent the same two wheels rather than four separate wheels. If you're ordering a complete set and only partial quantities are shown, please contact us before placing your order so we can confirm availability.

If an item becomes unavailable, discontinued, or affected by an inventory error, we'll contact you with available options, including:

• A comparable alternative
• A revised estimated availability date
• Removal of the unavailable item
• A partial or full refund
• Cancellation of the order

We never substitute products without your approval.

If you need to modify or cancel your order, please contact us as soon as possible.

Orders may be changed or cancelled without charge provided they have not yet been processed by the supplying warehouse, transferred between warehouses, prepared, customized, mounted, or shipped, and no supplier cancellation or restocking fees have been incurred.

Once processing has started, cancellation may no longer be possible. If our supplier applies cancellation, restocking, administration, or transportation fees, those costs may be deducted from your refund.

Special-order, custom-drilled, custom-finished, assembled, or clearance products may not be eligible for cancellation once processing has begun.

Whenever possible, we'll explain any applicable fees before completing your cancellation.

Most in-stock orders begin processing within 1–3 business days.

Processing times may be longer for:

• Special-order products
• Warehouse transfers
• Wheel and tire packages
• Custom-drilled wheels
• TPMS programming
• Peak seasonal demand
• Orders requiring additional fitment verification

Business days do not include weekends or statutory holidays.

Orders ship from the warehouse offering the best combination of inventory, delivery time, and shipping cost.

Some orders may arrive in multiple shipments with separate tracking numbers.

Shipping estimates are provided in good faith but are not guaranteed. Weather, carrier delays, remote destinations, and seasonal demand may affect delivery times.

Shipping charges are calculated during checkout. Additional charges may apply for:

• Yukon, Northwest Territories, and Nunavut
• Remote or rural locations
• Oversized or unusually heavy products
• Special carrier services

If additional charges apply, we'll contact you before shipping so you can approve the charge, update your shipping address, or cancel the affected item.

A physical street address is required. We are unable to ship to PO Boxes.

Deliveries typically occur during regular business hours and require a signature.

Please ensure someone is available to receive the shipment or follow the carrier's instructions to arrange pickup or redelivery. Charges resulting from an incorrect address, refused delivery, or unclaimed shipment may be deducted from any applicable refund.

Please inspect your order as soon as it arrives. If you receive damaged, missing, or incorrect products, notify us within 48 hours of delivery.

Please keep all original packaging until your order has been inspected and installation is complete, and take photographs of:

• The shipping box
• Shipping labels
• Any visible damage
• The product
• Product part numbers or manufacturer labels

We'll work with you and the carrier or supplier to resolve the issue as quickly as possible.

We want you to shop with confidence.

Eligible unused products may be returned within 30 days of delivery after receiving a Return Merchandise Authorization (RMA).

Returned products must be:

• New and unused
• Unmounted and uninstalled
• Free of damage
• Complete with all accessories
• Returned in their original packaging

Do not return products without authorization, as unauthorized returns may be refused or returned to the sender.

If a return results from our error, we'll arrange an appropriate solution and cover approved return shipping costs.

For discretionary returns, including incorrect customer purchases or changes of mind:

• Original shipping charges, whether paid separately or included as part of free or subsidized shipping, are non-refundable.
• Return shipping is the customer's responsibility.
• Supplier restocking fees may apply.
• Additional return transportation charges may apply for U.S. warehouse returns.

Whenever possible, we'll provide an estimate of any applicable return deductions before issuing return instructions.

Approved refunds are issued to the original payment method after returned products have been inspected. Applicable shipping, restocking, and supplier charges will be deducted where applicable. Banks and payment providers may require additional processing time before the refund appears in your account.

The following products are generally non-returnable unless defective or supplied incorrectly:

• Mounted or installed products
• Custom or special-order products
• Clearance items
• Used or damaged products
• Products without original packaging
• Modified products
• Products returned outside the return period

Most products include a manufacturer's limited warranty.

Wheel Division will gladly assist the original purchaser with submitting an eligible warranty claim. Warranty decisions, coverage, and processing times are determined by the manufacturer.

Manufacturer warranties generally do not cover:

• Road hazards
• Impact or pothole damage
• Improper installation
• Incorrect hardware or torque
• Vehicle modifications
• Racing or unintended off-road use
• Neglect or misuse
• Cosmetic damage after delivery
• Normal wear
• Corrosion caused by improper maintenance

Labour, installation, vehicle rental, storage, and related expenses are not covered unless specifically approved by the manufacturer.

If you believe you've received a defective product, please contact us before installation whenever possible. We'll be happy to guide you through the warranty process.

Our goal is to make your shopping experience as smooth as possible. If you have questions before or after placing your order, our team is here to help.

Wheel Division
📧 info@wheeldivision.com
📞 819-307-0735
🕒 Monday-Friday: 1PM-5PM

Please include your order number when contacting us so we can assist you as quickly as possible.